If you receive an item that you purchased from global.shana.co.ke and you are dissatisfied, simply contact our Support Center immediately through our lines +254771608252 or Whatsapp us or email us on support@shana.co.ke stating your order ID. We will always offer the best solution for our customers.
Human hair Short 13x4 Frontal Wig W001178 Black
Original price was: $120.00.$75.00Current price is: $75.00.
Curly Loose Twisted Wig Black TW004 colour 230
Original price was: $120.00.$78.00Current price is: $78.00.
-45%
Human hair Short 13×1 Frontal Wig W001178 27mix33
Original price was: $100.00.$55.00Current price is: $55.00.
| Cap Size |
Free Size |
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RETURNS, REFUND & DELIVERY INFORMATION
Return Warranty
Contacting Shana support?
Contact our customer support center describing the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem via whatsapp and shana will take care of the shipping fee.
Solutions:
-
- Shana's responsibility
Should our company be responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
- Customer's responsibility
Should the customer order an incorrect size, we allow a return.
The customer should contact our customer service to inform us of the issue immediately. The customer is responsible for the fee for an exchange and we will refund the original product cost upon receiving the returned product. All shipping fees are non-refundable except for errors committed by shan
Returns, Refund & Warranty
- Returns are sent at the customers expense. The customer is allowed to exchange the product and if the product exchanged is cheaper than the initial product, the customer will be refunded the balance in full.
- Where Shana sends a defective or a wrong item, return shipping fee will be refunded to the customer.
- Warranty only applies to specified electronic items and specified items under product description.
If Shana made a mistake, we will always resolve the issue to your satisfaction.
- All returns must first be approved by our Customer Service Team, if approved, you will be provided with a return form to fill with reasons for return.
- Please use appropriate return channel, incase of package loss or damage during transit we will not be responsible in such cases.
- For exchanges, the process will commence immediately after we confirm receipt of the returned item. The customer will be issued with a special coupon code to facilitate free shipping and delivery. Shipping of exchanged product will take the standard shipping time of a maximum of 14 days depending with the availability of the product as per the product description.
- Refunds will be processed immediately of confirmation by Shana of the resolution of the complaint. Shana strives to ensure customer complaints are reolved at the shortest time possible.
Delivery
- -Most of our products are made on order. The standard delivery time is between 1 to 14 working days. -Shana has designated pickup points within Nairobi CBD and doorstep delivery is offered upon customer's request. The customer has to fill his/her specific location under ‘Order note (Optional)’-Feel free to contact us on +254771608252, email us at sharonwaniz8@gmail.com or shana@shana.co.ke
Custom Duties and Taxes
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country.
Sellers are responsible for complying with the laws and regulations of the country of destination. Generally, the buyer is responsible for paying customs duties on receipt of the package.
Certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.
Learn more about custom fees:
Where can I find customs forms?
You can obtain customs declaration forms from your mail provider. Most of the time, these are available online.
Other countries may also apply customs duty and/or VAT on goods purchased from another country. The amount of customs duty and VAT to be paid will be assessed at the point of entry of the destination country. This may result in the buyer having to pay additional charges which are not included in the total price displayed at checkout.
As the threshold for the application of such charges may vary from country to country, please contact your local customs/ tax office for further information. Alternatively, you should check with your local tax advisor for more information.
Shana.co.ke is not responsible for the collection or determination of any custom duties or VAT costs.
Disclaimer: This article does not constitute legal or tax advice and is for information purposes only. You should consult with a professional advisor if you have any additional queries.
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