Call us : +254771608252

We ship worldwide (1-15day) on all orders.

FAQs

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHOPPING INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What are the delivery charges for orders from the Online Shop?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]Shipping fee vary depending with your location, size and weight of the product, season e.g during promotions or giveaway period and the type of product.

Since global.shana.co.ke ships with DHL the delivery fee varies depending with size and weight.

For instance shipping to USA starts with a minimum of $29 for products between 0.5KG to 2.5Kgs. As you add more products to cart you will be able to see your shipping fee.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]

  • Shana endeavors to deliver products in good time. Should your order delay to be delivered as per the stated time period on you order, you will notified the cause of the delay.
  • Refund will be made if the item is not delivered in good time. Always feel free to reach us on +254771608252 or email us on support@shana.co.ke
  • Products have different delivery time period depending with the availability;

1. Products available in our warehouse are processed and shipped  between same day and an allowance of up-to 3 days is given for us to deliver to the courier.

2. Products such as wigs which are not yet ready for shipping will be processed withing 2-4 working days irregardless of the order quantity since we have sufficient staff who are reliable.

Whatsapp/Call Us: +254771608252 Email. support@shana.co.ke[/vc_column_text][/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]After completing you order, you will receive an email notification for your order invoice. You will be able to track your order in your account to the point of receiving you order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Yes.

You receive an an email notification with your invoice.The invoice has your order ID for tracking, the product name  and the amount you’ve paid.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”PAYMENT INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How do I pay for my order?” tab_id=”1″][vc_column_text text_larger=”no”]Shana accepts returns and refund on all items delivered to our customers. We ensure our customers are satisfied with our products and services.

While checking out, you will be redirected to paypal for payment.Once your payment is complete you will receive an email notification with the invoice and you will be able to track your order.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is wishlist?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]Wishlist are products you are interested in but you are not buying them immediately. When you save products to buy at a later date, it saves you time from searching for the item again when you want to buy them.

You can add items to your wishlist by logging into your account and clicking the love button found on every product photo at the top right.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]If you receive a wrong or damaged product, inform as immediately. Shana works round the clock to ensure customers are satisfied with our service and the products.

After informing as of the damaged or wrong product, Shana will cater for the delivery fee charged on returning the product. The customer will pay for the delivery to our warehouse or pickup location and refunded in full upon receiving the product.

You will have an option of getting a refund, exchange the product or deliver to you the right product in case of wrong product at NO additional cost.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]Yes.

In your account you are able to cancel your order and receive your amount in full.This is possible before your order is shipped. Check your order status before initiating the cancellation process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is “package tracking“ in my orders?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]This allows you to track your order from the time of placing you order to receiving it.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][woodmart_title align=”left” woodmart_css_id=”5f7f3162990d0″ title=”CAREERS” title_width=”100″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Are you currently offering any employment opportunities?” tab_id=”1602171373871-d4cecd4a-74c0″][vc_column_text text_larger=”no”]At Shana, we believe in nurturing talent and aligning our employees with our mission by providing necessary support. As a growing company, you are better positioned to join our team so that we can grow together.

From photo editors, marketers, designers, IT technicians to buyers we are always looking for talented self-driven individuals to join our team.

We advertise for positions on LinkedIn and various career website whenever a position falls vacant or when we are looking for talent. Be on the lookout.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What do affilates do?” tab_id=”1602171373911-52d84179-075c”][vc_column_text text_larger=”no”]Have you heard of making some bucks while working from anywhere and all you need is a phone or a PC with internet? Yes, and this time round is not a scam.

Affiliate Marketing is a form of shared marketing where a company selling through website pays a commission to a third party(affiliate) when the affiliate sends customers to the website via a link.

As a Shana Affiliate, you have the responsibility to;

  • Promote shana.co.ke with your affiliate link as widely as possible at your social circle, social media i.e Facebook, Instagram twitter, WhatsApp or people you already know.
  • Encourage suitable contacts to shop from our website.
  • Act as a helpful point of contact for customers interested in shopping with us or joining our affiliate program.
  • Collect feedback from our potential customers and report back to us, helping to improve customer experience.

Upon joining Shana affiliate program, you become a Shana Affiliate.

Become Shana affiliate;

  1. Sign up as an affiliate by clicking here
  2. Wait for the approval which you will receive within 24 hour and a communication will be send to your email
  3. Upon receiving your approval, sign in as an affiliate to access your dashboard
  4. In your dashboard, you will see a breakdown of your earnings, commissions,clicks,payments,generate link and settings.
  5. Click on generate link and you will see the below page. Copy the link by clicking the copy button.
  6. Whenever you share your link and it is clicked, you will see your numbers in your statistics (Stats) under visits
  7. When a customer shops using your link, you will be able to monitor under total earning
  8. You can sell a single product by clicking the product you want to sell on shana.co.ke, copy the link of the product then paste on Page URL(6 above). After pasting, click generate link to produce special link for the product. Share the link, whenever a customer buys using the link, you will get paid commission.

 

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much is a Shana Affiliate paid?” tab_id=”1605427962088-4b692bac-cdb5″][vc_column_text text_larger=”no”]Shana affiliate is a part-time job that one can take advantage off to earn extra bucks. It can as well lead to a longtime job opportunity since successful affiliates get opportunities within the company to work in other administrative duties.

Compensation is usually a percentage of total sales and this can be viewed from your affiliate dashboard.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the qualifications to become a Shana affiliate?” tab_id=”1603813513466-b0aedbf6-aefc”][vc_column_text text_larger=”no”]Shana focuses in growing talent and offering opportunities. An affiliate does not perform technical tasks therefore no strong educational background is needed.

For Salaried Shana Affiliate Marketing Executives, a CV is needed to have an overview of the affiliates background since they stand a chance to get other opportunities within the company.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I join Shana affiliate program?” tab_id=”1603813660227-d3145566-ac08″][vc_column_text text_larger=”no”]Become a Shana affiliate;

  1. Sign up as an affiliate by clicking here
  2. Wait for the approval which you will receive within 24 hour and a communication will be send to your email
  3. Upon receiving your approval, sign in as an affiliate to access your dashboard
  4. In your dashboard, you will see a breakdown of your earnings, commissions,clicks,payments,generate link and settings.
  5. Click on generate link and you will see the below page. Copy the link by clicking the copy button.
  6. Whenever you share your link and it is clicked, you will see your numbers in your statistics (Stats) under visits
  7. When a customer shops using your link, you will be able to monitor under total earning
  8. You can sell a single product by clicking the product you want to sell on shana.co.ke, copy the link of the product then paste on Page URL(6 above). After pasting, click generate link to produce special link for the product. Share the link, whenever a customer buys using the link, you will get paid commission.

Shana has two sets off affiliate programs

1. Salaried Affiliate Marketing Executive

These are affiliates who apply to become Shana Marketers by sending their CVs to careers@shana.clients.co.ke for consideration and signing up for a Shana affiliate account.  Further communication will be sent within 24 hours through email about the status of their application. The affiliate will then be issued with a contract in order for the company to get consent by reading through terms of service. The affiliate in this category stands a chance to get other lucrative opportunities.

2. Regular Affiliate Marketing Executive

Regular affiliates do not need to send any CVs or sign any contracts. After understanding how Shana affiliate works, all they need to do is sign up as an affiliate, wait for the approval within 24 hours and start earning. Regular affiliates receive full support from Shana Support Team and get all necessary materials that will be of assistance  in marketing.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I get paid as a Shana Affiliate?” tab_id=”1605427958493-6dab5c1b-7267″][vc_column_text text_larger=”no”]Shana affiliates are required to provide an Mpesa registered number, a registered Paypal email address or a  bank account. You will be required to provide this information when your affiliate account is approved.

Commissions are paid every Tuesday upon accumulating a minimum of $30 or 1st of every month for any amount in your dashboard.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]

Shipping Worldwide

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